Frequently Asked Questions

Everything you need to know about keeping your skin and smile clean.

How long does shipping take for TAO Clean orders?

Standard shipping usually takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 45-day risk-free trial. If you are not completely satisfied with your TAO Clean device, you can return it for a full refund within 45 days of the purchase date.

Do TAO Clean products come with a warranty?

Yes, all our base stations and devices come with a standard 2-year limited warranty that covers any manufacturer defects.

How often should I replace my brush heads?

For optimal hygiene and performance, we recommend replacing your toothbrush or facial brush heads every 3 months, or sooner if the bristles appear frayed.

Is the UV-C sterilization safe to use daily?

Absolutely. Our patented cleaning stations use UV-C light to kill 99.9% of germs and bacteria. The cycle is fully contained and safe for daily use to keep your tools sanitized.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay or Affirm.